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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Thomas Kiser

October 23, 2026

5  out of  5
rating by Thomas Kiser
"This is a great Insurance Agency. Rachel is a delight to work with. I had lots of questions and she cheerfully answered every one of them. One question required further research and she went to work on it and got back to me with the answer the same day. It’s so nice to work with a real caring person and not some AI voice or an agent from another country."
We responded:
"Thank you, Thomas, for sharing your positive experience with Jay Jackson State Farm Insurance Agency. It's wonderful to hear that Rachel provided such attentive and thorough service, addressing all your questions with care and efficiency. We take pride in offering personalized support and are glad that Rachel's efforts made a difference for you. Your feedback is greatly appreciated and helps us continue to deliver exceptional service."
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Davana Sanders

October 22, 2026

5  out of  5
rating by Davana Sanders
"Taffie Dolson is one of the finest ladies to have working for this agency and helping me. She is always so helpful and can always answer my questions. Taffie is a jewel. Thank you so much."
We responded:
"Thank you, Davana, for sharing your experience with Taffie at Jay Jackson State Farm Insurance Agency. It's wonderful to hear how helpful she has been in addressing your questions. Your feedback is greatly appreciated and will be shared with Taffie and the team. We're delighted to have her as part of our agency and to know she has made a positive impact on your experience."
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Wanda Dixon

October 22, 2026

5  out of  5
rating by Wanda Dixon
"Best agent I have had in awhile she’s honest and trustworthy Taffie Dolson is the only person I would trust"
We responded:
"Thank you, Wanda, for sharing your experience with Taffie Dolson at Jay Jackson State Farm Insurance Agency. It's wonderful to hear that you find her honesty and reliability valuable. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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jonathan hamblin

October 21, 2026

5  out of  5
rating by jonathan hamblin
"I still can't believe I drove my car into a huge hole turning around in the dark. My headlights didn't show it. Everyone at Jay Jackson State Farm was super helpful and courteous. They gave me a list of available shops, I chose the one closest to my house and they took care of the rest. Now my car looks and runs amazing. Thank You."
We responded:
"Thank you, Jonathan, for sharing your experience. It's great to hear that our team at Jay Jackson State Farm was able to assist you promptly after such an unexpected incident. We're glad the repair process was smooth and that your car is back to looking and running well. Your feedback is appreciated, and we're here to help whenever you need us."
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JoAnne Horton

October 16, 2026

5  out of  5
rating by JoAnne Horton
"Had an awesome phone call with Rachel Reneau, i called about a quote for our insurance. Rachel was able to work out what i was trying to figure out and was very easy to talk to. Thank you for all your help!"
We responded:
"Thank you, JoAnne, for sharing your experience with Rachel Reneau. It's wonderful to hear that she was able to assist you effectively and make the process smooth. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
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Shelby Torres

October 8, 2026

5  out of  5
rating by Shelby Torres
"It was a pleasure doing business with Taffie! She was very polite and knowledgable in all the questions I had and got my policies handled in a timely fashion."
We responded:
"Thank you, Shelby, for sharing your experience with Taffie at Jay Jackson State Farm Insurance Agency. It's wonderful to hear that she was able to assist you with her polite and knowledgeable approach, ensuring your policies were handled efficiently. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Kyle Makatura

October 6, 2026

5  out of  5
rating by Kyle Makatura
"Rachel Reneau was so incredibly helpful with helping me quote my auto and life insurance! Having coverage for me if something happened never crossed my mind until she showed me how inexpensive it was! 10/10 would ask for Rachel!"
We responded:
"Thank you for sharing your experience, Kyle. It's wonderful to hear how Rachel was able to assist you with your auto and life insurance quotes. Providing valuable insights and affordable coverage options is our priority, and we're glad Rachel could help you discover the benefits of being well-protected. Your feedback is greatly appreciated!"
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Slip0824

September 24, 2026

2  out of  5
rating by Slip0824
"I love State Farm, however this particular branch messed up big time on my auto insurance. I moved to Texas from Alabama, and when my Alabama driver’s license expired, I had to get auto insurance in the state of Texas before the state of Texas would let me get a Texas driver’s license. So, I stopped by this branch and got auto insurance. I went back to the DMV and tried to get my license, but then they wouldn’t accept the birth certificate I’ve always used, so I had to order a new birth certificate from the state of Oklahoma. That took about two weeks. So, two weeks after I got auto insurance with this branch, I had a Texas driver’s license. I then received mail from this branch about a month later stating that they cancelled my auto insurance for not having a driver’s license. Like… what? I called them, thinking I received the notice in error, but sure enough, they cancelled my insurance without even reaching out or anything. I was taken aback, and I asked a clarifying question, and the lady on the phone acted as if I was being ridiculous for being caught off guard by this, then asked if I wanted to apply for a new policy in a way that made sure I knew she was immediately impatient. I told her I’d find another provider and she said something along the lines of “good luck” and hung up. This was about a year ago, and I just forgot to leave the review until now, so my memory of the whole thing is a bit foggy. I just know I was not treated right at this location. I went to the one in San Augustine and have had nothing but great service."
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Tammy Ross

September 23, 2026

5  out of  5
rating by Tammy Ross
"I have several policies for personal and commercial and Taffie has done a great job helping me with several insurance policies on my behalf and helping me sort through the details and taking care to explain and monitor all of our insurance needs. I would highly recommend her as your insurance agent if you are looking for a good one!"
We responded:
"Tammy, thank you so much for the wonderful review and recommendation! We truly appreciate you trusting Taffie and our team with both your personal and commercial insurance needs. We’re so glad to hear that Taffie has been helpful in explaining the details, keeping an eye on your coverage, and making sure you feel taken care of. We appreciate your business and look forward to continuing to be here for all of your insurance needs!"
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RACHEL ROSS

September 23, 2026

5  out of  5
rating by RACHEL ROSS
"Taffie Dolson was amazing! I was in the middle of the home buying process with a lot of things in motion. Got my quote quickly. She reached out immediately if I needed to follow up on anything. Communication was superb. Highly recommend."
We responded:
"Thank you for sharing your experience with Taffie Dolson at Jay Jackson State Farm Insurance Agency. It's wonderful to hear that she provided quick and effective communication during your home buying process. Your recommendation means a lot, and we're glad to have been able to assist you smoothly. If you have any further questions or need assistance in the future, we're here to help."
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Cat Jackson

September 23, 2026

5  out of  5
rating by Cat Jackson
"Taffie is a whole ray of sunshine! She's kind, patient and genuinely cares about helping people. She took the time to understand exactly what I needed and made the whole process feel easy. If you are looking for an agent who's amazing at her job, look no further."
We responded:
"Thank you for sharing your wonderful experience with Taffie at Jay Jackson State Farm Insurance Agency. It's fantastic to hear how her kindness, patience, and dedication made your process smooth and easy. Your feedback highlights the exceptional service we strive to provide. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
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Keith Burnett

September 23, 2026

5  out of  5
rating by Keith Burnett
"Jay Jackson is great"
We responded:
"Thank you, Keith, for your kind words and the 5 star rating. If there's anything else we can do for you, please let us know."
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M Lopez

July 15, 2026

5  out of  5
rating by M Lopez
"Can’t say enough positive things about Tomasa from Jay Jackson State Farm and how helpful Tomasa is! she’s kind, knowledgeable, professional and an overall great person. The best State Farm agency in Texas. Jay has a wonderful team, would highly recommend!"
We responded:
"Thank you so much for sharing your experience with Tomasa and our team at Jay Jackson State Farm. It's wonderful to hear how helpful and professional Tomasa has been. Your recommendation means a lot to us, and we're delighted to know you consider us the best in Texas. Your feedback inspires us to continue providing excellent service."
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Kim Mouton 9369

June 26, 2026

5  out of  5
rating by Kim Mouton 9369
"Quick and responsive"
We responded:
"Thank you, Kim, for your kind words and perfect rating. It's wonderful to hear that you found our service quick and responsive. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Cheryl Malone

June 19, 2026

5  out of  5
rating by Cheryl Malone
"The prompt response and continued service request regarding our claim is greatly appreciated!"
We responded:
"Thank you, Cheryl, for sharing your positive experience with us. We're delighted to hear that our prompt response and continued service met your expectations. Your feedback is invaluable, and we're committed to maintaining the high level of service you deserve."
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Sissy cakes 2012

June 5, 2026

5  out of  5
rating by Sissy cakes 2012
"Nothing but the best service. My claim was filed and completed within 4 days!"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that your claim was handled swiftly and efficiently. We always strive to provide the best service possible, and your feedback is greatly appreciated. If there's anything else we can assist you with, please let us know."
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Tim Monroe

May 22, 2026

5  out of  5
rating by Tim Monroe
"Had a fender-bender (not my fault) and immediately reported it to State Farm. They got on it right away, The body shop called the next day to schedule repairs. This was 2 weeks ago, and my truck is already home, and looks great! Huge shoutout to State Farm for being so timely and efficient!"
We responded:
"Thank you, Tim, for sharing your experience! It's great to hear that the process was smooth and efficient for you. We're glad your truck is back home and looking great. Your feedback is much appreciated, and we're here to help whenever you need us."
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Amie McGee

May 4, 2026

5  out of  5
rating by Amie McGee
"I recently had to call in a claim for one of my vehicles at my insurance agency,Jay Jackson. I made one call to the office and everything was taken care of from there. My car was at the body shop the next day and my rental was waiting for me to pick up as well. This was one of the best experiences I have ever had dealing with an insurance agency."
We responded:
"Thank you, Amie, for sharing your experience with us. It's wonderful to hear that the process was smooth and efficient for you. We always strive to provide the best service possible, and your feedback is greatly appreciated. If there's anything else we can assist you with, please feel free to reach out."
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Chris Durham

April 21, 2026

5  out of  5
rating by Chris Durham
"They take care of you a short amount of time you don’t take 4,5.days to get things done"
We responded:
"Thank you, Chris, for sharing your positive experience with us. We're glad to hear that our team was able to assist you promptly. Your feedback is greatly appreciated and motivates us to continue providing efficient service."
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Evelyn Hood

April 8, 2026

5  out of  5
rating by Evelyn Hood
"Jay is just a great person, I have been with him. " State farm insurance " for over 30, years and never had any problems
Jay Jackson has always been a community person and helped out local organization
Ooooo and don't forget a person"
We responded:
"Thank you, Evelyn, for sharing your experience and for being a loyal customer for over 30 years. It's wonderful to hear that you've had such a positive experience with Jay and the agency. Your kind words about Jay's involvement in the community and his personal touch mean a lot. We truly appreciate your feedback and your continued trust in us."
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Matt Murphy

February 20, 2026

5  out of  5
rating by Matt Murphy
"Blake Perry was amazing! He was very quick to help and get me the best insurance policy to get me back on the road."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Blake was able to assist you promptly and find the best insurance policy to suit your needs. We appreciate your feedback and are glad to have you back on the road with peace of mind. Your satisfaction is important to us, and we look forward to continuing to serve you."
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Iris Stoltz

February 4, 2026

2  out of  5
rating by Iris Stoltz
"Terrible neighbors."
We responded:
"Hi Iris, we were surprised by this review, as we did speak with you and assisted with your policy request. We’d welcome the opportunity to discuss this further—please feel free to give our office a call."
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Chuck Livingston

January 24, 2026

5  out of  5
rating by Chuck Livingston
"Excellent service! Thanks!"
We responded:
"Thank you, Chuck, for your kind words and perfect rating! We're delighted to hear that you had an excellent experience with our service. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. If there's anything else we can assist you with, please let us know."
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Himm Saucy

November 10, 2025

5  out of  5
rating by Himm Saucy
"Great and excellent service"
We responded:
"Thank you for sharing your positive experience with us. We're delighted to hear that you received great and excellent service. Your feedback is greatly appreciated and encourages us to continue providing the best service possible."
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chase webb

November 5, 2025

1  out of  5
rating by chase webb
"Worst insurance company I’ve used so far. Called to see why my bill was so high they tried charging me for a month that my insurance was on hold. Then her only option was for me to cancel, thanks for nothing."
We responded:
"Hi Chase, we’re sorry for any misunderstanding regarding your policy. We don’t place insurance policies on hold, so it sounds like there may have been some confusion about billing or coverage dates. We’d be happy to review your account with you directly to clear things up — please reach out to our office so we can make sure all your questions are answered."